Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered, damaged, or are not in their original packaging will not be accepted for return. Please ensure that you check your items upon receipt to confirm their condition before use.
Return Request Process
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. All return requests must be made within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Fashionable Haven is not responsible for items lost or damaged during return shipping. Please keep your shipping receipt until your return is processed.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return your item before placing a new order.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase to avoid any confusion regarding return eligibility.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us at [email protected]. We are here to assist you with any inquiries you may have regarding your order or the return process. Thank you for shopping with us at Fashionable Haven.